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Terms and Conditions of the Online Store

The owner of the online store rethinkbeds.com (hereinafter referred to as the Online Store) is Rethink Beds OÜ (registry code 16537593), address Puidu 13, 70120 Viljandi, Estonia, email studio@rethinkbeds.com, phone +372 53055456.
 

 
These terms and conditions apply when purchasing goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. The price may be subject to a delivery fee. The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee will be displayed to the buyer when placing the order.
Information about the products is provided in the Online Store directly next to the product.
 

 
To order products, the desired products must be added to the shopping cart. In order to complete the order, the required fields must be filled in and a suitable delivery method selected.
The total amount payable will then be displayed on the screen and can be paid via bank link or other payment solution.
The sales agreement enters into force once the amount due has been received in the Online Store’s bank account.
If the ordered product cannot be delivered due to the product being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid amount (including delivery costs) will generally be refunded within 1–2 working days. Depending on the payment method, the refund may take up to 5 working days to appear.
 

 
Products are delivered to the following country: Estonia.
Delivery costs are covered by the seller unless otherwise stated during the order process.
Domestic shipments within Estonia generally arrive at the destination specified by the buyer:
within 3–7 working days for stock products
within 4–6 weeks for custom-made furniture
If the Online Store has informed the buyer of delivery delays or longer delivery times on the website or in the order confirmation, the published delivery time shall apply.
 

 
After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days.
The right of withdrawal applies to the following products provided that the product has not been used and remains in its original packaging:

duvets
pillows
bed linen
mattress toppers
mattresses
stock lighting and accessories

The right of withdrawal does not apply to products that have been manufactured according to the buyer’s personal specifications or selections.
Such products include, among others:

custom-made beds and sofas (e.g. fabric, filling materials, legs, dimensions or other details selected by the buyer)
 
custom-made lighting and accessories (e.g. colour or material selected by the buyer)

The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the right of withdrawal, the buyer must send a withdrawal notice to studio@rethinkbeds.com no later than 14 days after receiving the goods.
The cost of returning the goods shall be borne by the buyer unless the reason for the return is that the returned product does not correspond to what was ordered (e.g. incorrect or defective product).
The buyer must return the goods within 14 days after submitting the withdrawal notice or provide proof that the goods were handed over to the carrier within that period.
The Online Store will refund all payments received from the buyer under the contract without undue delay and no later than 14 days after receiving the withdrawal notice.
The Online Store may withhold the refund until the goods have been returned or until the buyer has provided proof that the goods have been returned, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to reimburse the additional cost.
The Online Store has the right to withdraw from the sales agreement and demand the return of the goods if the product price in the Online Store has been listed significantly below the market price due to an error.
 

 
Custom furniture refers to products manufactured according to the buyer’s chosen specifications or dimensions and which are not standard stock items.
Custom furniture may include, among others:

1. beds and bed systems where the buyer has selected fabric, materials, legs or other details
2. beds or mattresses with custom dimensions
3. sofas where the buyer has selected fabric, configuration or dimensions
4. lighting or accessories produced in colours or materials chosen by the buyer

Custom furniture is manufactured according to the order details provided by the buyer.
In accordance with Law of Obligations Act §53, the 14-day right of withdrawal does not apply to custom-made products manufactured according to the buyer’s specifications.
Before confirming the order, the buyer is responsible for ensuring that the selected dimensions, materials and fabrics, colours and other order specifications correspond to their wishes.
The Online Store is not responsible if the ordered product does not suit the buyer’s room dimensions, interior design or other subjective preferences.
If the production of custom furniture has already started, cancellation of the order is generally not possible. If production has not yet begun, the Online Store may cancel the order and refund the payment, deducting reasonable preparation costs.
If a defect occurs in custom furniture, the same complaint rights apply as for other products sold in the Online Store.
 

 
Product images and material samples displayed in the Online Store are for illustrative purposes only.
The actual colour, texture or finish of the product may differ slightly from what is displayed on the website due to:

screen settings and colour reproduction
lighting conditions during photography
natural characteristics of materials

Textiles, leather, wood and other natural materials may contain natural variations in colour, pattern or structure.
Such variations are not considered product defects.
Before placing an order, customers are encouraged to review material samples at the Online Store showroom or request additional information from customer support.
 

 
The Online Store is liable for any non-conformity or defect of the goods sold to the buyer that existed at the time of delivery and becomes apparent within two years from the date of delivery.
The buyer must notify the Online Store of any defect within two months of discovering it by sending an email to studio@rethinkbeds.com or calling +372 53055456.
The Online Store is not liable for defects that arise after delivery due to the buyer’s actions or negligence (e.g. improper use, accident) or due to normal wear and tear from regular use.
If a product purchased from the Online Store has defects for which the Online Store is responsible, the Online Store will repair or replace the defective product.
If the product cannot be repaired or replaced, the Online Store will refund all costs associated with the sales agreement.
The Online Store will respond to consumer complaints in writing or in a format which can be reproduced in writing within 15 days.
 

 
Data Controller
The controller of personal data is Rethink Beds OÜ (registry code 16537593), address Puidu 13, 70120 Viljandi, Estonia, email studio@rethinkbeds.com, phone +372 53055456.
Questions regarding personal data processing can be sent to studio@rethinkbeds.com.
 
Personal Data Processed
The Online Store processes the following personal data:

name
phone number
email address
delivery address
payment data
purchase history
customer support related communication
IP address and technical website usage data

Purpose of Processing
Personal data is processed for the following purposes:

processing orders and delivering goods
customer service
payment processing and refunds
purchase history management and dispute resolution
website usage statistics and service development

If the customer has given consent, the email address and phone number may also be used for marketing messages.
 
Legal Basis for Processing Personal Data
Personal data is processed based on:

performance of a contract
legal obligation
legitimate interest
customer consent

Data Sharing
Personal data may be shared with:

delivery service providers
payment service providers
accounting service providers
IT and hosting service providers

All service providers process personal data in accordance with the General Data Protection Regulation.
 
Data Retention

accounting data is retained for 7 years
customer account data is retained until the account is deleted
marketing consent is retained until withdrawn

Security
The Online Store applies appropriate technical and organisational security measures, including:

encrypted data transfer (TLS)
restricted access to data
server security protection
regular data backups

Customer Rights
Customers have the right to:

access their personal data
request correction of data
request deletion of data
restrict processing
object to data processing
request data portability

Requests should be sent to studio@rethinkbeds.com.
 
Withdrawal of Consent
If personal data processing is based on consent, the customer has the right to withdraw consent at any time.
Marketing Messages
Marketing messages are sent only if the customer has provided consent.
Customers may unsubscribe at any time via the unsubscribe link in the email or by contacting customer support.
Data Protection Disputes
Data protection related complaints can be submitted to the Online Store.
The supervisory authority in Estonia is the Estonian Data Protection Inspectorate.
 

 
If the buyer has complaints regarding the Online Store, they should contact studio@rethinkbeds.com or call +372 53055456.
If the dispute cannot be resolved by agreement, the buyer may submit the dispute to the Consumer Disputes Committee Estonia.
Information and application submission:
https://komisjon.ee
The buyer may also use the EU online dispute resolution platform:
https://ec.europa.eu/odr